Cleaning & clearance
End of tenancy cleaning in London, done against the check-out report
End of tenancy cleaning is not really cleaning. It is a document exercise: somebody walks the flat with the inventory taken the day you moved in and marks the difference. Clean to that, and the deposit comes back.
Best for
The check-out inspection
Always included
The oven
We cover
Every London postcode
What it costs
What end of tenancy cleaning actually costs in London
Priced on the size of the property and the condition it is in, and the condition matters more than people expect. Two identical flats after two identical tenancies can be a half-day apart.
The size of the property
Bedrooms and bathrooms, mostly. Bathrooms are the slow rooms — limescale on glass and grout takes time that no amount of effort compresses.
The oven
The single most common reason a deposit gets docked, and the single longest job in the flat. Racks, door glass, the seal and the extractor filter all count, and the check-out report will say so.
How long you lived there
Limescale, grout, extractor fans and the inside of kitchen units are the difference between a six-month tenancy and a six-year one. Fair wear and tear is not your problem; the build-up is.
Carpets, and whether they need a machine
Vacuuming and machine cleaning are two different jobs at two different prices. Check your tenancy agreement — some require professional carpet cleaning specifically.
Whether the property is empty
An empty flat is cleaned properly and quickly. A flat still full of furniture and boxes cannot be cleaned behind, under or inside, and the report will note exactly that.
Where we can park
Equipment has to come in and out, and on a permit street or a red route that is time. The same thing that decides a removals price decides this one.
So what would yours cost?
Ten minutes on a video call and you will have it in writing. No obligation, and no number invented over the phone.
Before the day
Clean it to the inventory, not to a general standard
Find the check-in inventory from the day you moved in. It is the document the check-out clerk will hold, it is usually full of photographs, and it is the only definition of clean that matters to your deposit.
Send it to us. We will clean against it rather than against a generic list, which means the things it photographs — inside the oven, the extractor, the window tracks, the top of the kitchen units, behind the fridge — are the things that get the time.
Your deposit is held in a government-approved protection scheme, and if you and the landlord disagree about a deduction, the scheme decides. Adjudicators look at before-and-after evidence, so photographs of a genuinely clean flat on the day you leave are worth more than any argument afterwards.
On the day
How an end of tenancy clean runs
Three things that happen on every job, before and after the lifting.
- 01
The property is empty first
Furniture and boxes out, ideally the day before. Anything still in the flat is something that cannot be cleaned behind, and the report will find it.
- 02
The oven and the bathrooms get the hours
They are where deposits are lost. Everything else in the flat takes less time than those two rooms put together.
- 03
Photographs at the end
So you have your own evidence of the condition you left it in, dated, before the keys go back.
The quote
What the price covers, and what it does not
Both lists go on the written quote, so there is nothing to discover afterwards.
Included
- Cleaning against your check-in inventory where you can send it to us
- The oven inside, including racks, door glass, seals and the extractor filter
- Bathrooms descaled — glass, grout, taps and shower heads
- Inside kitchen units and appliances, and behind them where they can be moved safely
- Windows inside, sills, tracks, skirtings and light fittings
- Photographs at the end, so you have your own dated evidence
Not included
- Cleaning around furniture and boxes — the property needs to be empty
- Outside windows above ground floor level
- Taking rubbish or abandoned belongings away — that is a clearance, and it is licensed
- Repairs, decorating or anything the inventory records as damage rather than dirt
- Mould caused by a building fault, which is a landlord repair rather than a cleaning job
From our Google profile
What people said about their move
Left on our Google profile. Every card links back to it, so you can read the rest — including any we would rather you did not.
Good experience with Metro City Moves. 4 bedroom house seemed bit difficult to move from London to Liverpool, but they planned well and successfully executed. Thank you.
Saqib AwanRead on Google, opens in a new tab
Before you book
Questions people actually ask
Will this get my deposit back?
Cleaning is one of the two things deposits are most often docked for, so it removes the commonest reason. It cannot fix damage, missing items or unpaid rent, and no cleaner who tells you otherwise is being straight with you.
Does the flat have to be empty?
Yes, for it to be worth doing. Anything left in the property is somewhere that cannot be cleaned behind or underneath, and the check-out report is specifically looking at those places.
Do you do the carpets?
Machine cleaning is a separate line on the quote because it is a separate job. Read your tenancy agreement first — some require professional carpet cleaning in writing, in which case you want the receipt as well as the clean.
What if the agent is not happy?
Tell us what the check-out report actually says, with the photographs. If it is something we cleaned, we will come back and deal with it. If it is damage or wear rather than dirt, cleaning was never going to fix it and the deposit scheme is where that argument belongs.
Can you clean and move me on the same day?
The move has to finish first, and on a completion day that is usually late. The arrangement that works is moving out one day and cleaning the next, before the keys go back.
Do you clean the windows?
Inside, along with the sills and the tracks, which is where the report looks. Outside above ground floor is a separate trade with separate equipment.
Get it priced properly
A survey first, then the number in writing. Answered at any hour.